Refund policy

Refund & Return Policy

At Zytoona Tree Wellness, quality and customer care are at the heart of what we do. We carefully inspect our products before shipment and package each order with care to help ensure it reaches you in the best possible condition.

If you have a question or concern about your order, please contact us at support@zytoonatree.com. We will carefully review your request and do our best to provide a fair and thoughtful resolution.

Please allow up to 7 days for us to review and respond to a return or refund request. We will always do our best to respond sooner and address your concern as quickly as possible.

Every request is reviewed individually and with care.

Returns

For health, safety, and product-integrity reasons, Zytoona Tree Wellness does not accept returns of opened, used, or partially consumed products, except where otherwise required by applicable law.

If you would like to request a return of an unopened and unused product, please contact us within 14 days of delivery. Return requests are reviewed individually and must be approved by Zytoona Tree Wellness before a product is sent back.

Please do not send a product back without first receiving return approval and instructions from us. If your return is approved, we will provide the appropriate return address and instructions.

If a return is approved, the customer is responsible for return shipping costs unless the return resulted from an error by Zytoona Tree Wellness or otherwise required by applicable law.

Damaged Packages

We carefully inspect our products before shipment and use appropriate packaging to help protect orders during delivery.

If your order arrives damaged, please contact us promptly. We will review the circumstances and do our best to assist you.

Please provide:

Your order number
A brief description of the issue
Clear photographs of the product, product packaging, and shipping package

Please keep the product and all packaging until your request has been reviewed.

Wrong or Defective Items

If Zytoona Tree Wellness sends you the wrong product, or you believe there is a product defect, please contact us promptly.

We carefully inspect our products before shipment. However, if an issue occurs, we will review the circumstances carefully. When appropriate, we may offer a replacement, return, or refund, subject to applicable law.

Refunds

Return and refund eligibility depends on the circumstances described in this policy and any rights provided by applicable law.

If a refund is approved, it will generally be issued to the original payment method. After the refund is issued, processing times may vary depending on your bank or payment provider.

If an approved return is required before a refund can be issued, we will provide return instructions. The customer is responsible for return shipping costs unless the return resulted from an error by Zytoona Tree Wellness or otherwise required by applicable law.

If you have not received an approved refund within the expected processing period, please contact support@zytoonatree.com.

Order Cancellations

If you need to cancel an order, please email support@zytoonatree.com as soon as possible.

We will do our best to accommodate your request before the order is processed or shipped. Once an order has shipped, it generally cannot be canceled and will instead be handled in accordance with this policy and applicable law.

Shipping & Lost Packages

We carefully prepare and package every order before transferring it to the shipping carrier.

Delivery times may be affected by weather, carrier delays, holidays, or other circumstances outside our direct control. Please allow additional time when such delays occur.

If your package is delayed, lost, or does not arrive, please contact us. We will review the available shipping and tracking information and assist you in accordance with this policy and applicable law.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us immediately. We will try to correct the address before shipment when possible, but changes cannot be guaranteed once an order is being processed or has shipped.

Zytoona Tree Wellness may not be responsible for an order that cannot be delivered because of incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

Purchases From Other Retailers

This policy applies only to products purchased directly from the Zytoona Tree Wellness Online Store.

Products purchased through another retailer, marketplace, or authorized seller are generally subject to that seller's return and refund policies. Please contact the original seller directly for assistance.