Shipping policy
Last updated: October 4, 2026
Thank you for shopping with Zytoona Tree Wellness, operated by Zytoona Tree LLC. We take care in preparing and shipping every order and want your experience with us to be as smooth as possible.
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and holidays.
Processing times may be longer during product launches, holidays, periods of high order volume, or circumstances outside our reasonable control.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Within the United States
At this time, Zytoona Tree Wellness ships to eligible addresses within the United States.
Available shipping methods, estimated delivery times, and applicable shipping charges will be displayed at checkout.
Delivery dates and transit times shown at checkout or provided by a shipping carrier are estimates and are not guaranteed.
Certain locations or address types may have limited shipping options depending on carrier availability or other applicable restrictions.
Shipping Charges
Shipping charges, when applicable, are calculated and displayed at checkout before you complete your purchase.
From time to time, Zytoona Tree Wellness may offer free or promotional shipping. Any eligibility requirements, minimum purchase amounts, promotional periods, or other applicable conditions will be provided with the offer.
Tracking Your Order
When tracking is available, you will receive tracking information after your order ships.
Please allow time for the shipping carrier's tracking system to update after you receive your shipping confirmation.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error after placing your order, please contact us as soon as possible at support@zytoonatree.com.
We will make reasonable efforts to update the shipping information before the order is processed or shipped, but changes cannot be guaranteed once an order has entered processing or has been transferred to the shipping carrier.
Additional shipping charges resulting from incorrect or incomplete information provided by the customer may be the customer's responsibility where permitted by applicable law.
Delayed or Lost Packages
Delivery may be affected by carrier delays, severe weather, holidays, transportation disruptions, incorrect or incomplete addresses, or other circumstances outside our reasonable control.
If your package appears to be significantly delayed or lost, please contact us at support@zytoonatree.com.
We will make reasonable efforts to assist you by reviewing available tracking information and, when appropriate, working with the shipping carrier to determine the next steps.
Any resolution will be handled in accordance with applicable law and our store policies.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please first check the delivery location, surrounding areas, household members or neighbors when appropriate, and any delivery information provided by the shipping carrier.
You may also contact the shipping carrier for additional delivery details.
If you are still unable to locate the package, contact us at support@zytoonatree.com, and we will review the available information and assist where reasonably possible.
Claims involving packages reported as lost, missing, or stolen after confirmed delivery will be reviewed individually based on the available tracking and delivery information and applicable law.
Damaged Packages or Incorrect Items
We take reasonable care to inspect and appropriately package orders before shipment.
If you receive an incorrect item or your order arrives damaged, please contact us at support@zytoonatree.com as soon as reasonably possible.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Clear photographs of the shipping package and shipping label, when applicable
Please retain the product and original packaging while we review the issue, as they may be needed to evaluate the claim or assist with a carrier claim.
We will review the circumstances and determine the appropriate resolution in accordance with our Refund & Return Policy and applicable law.
International Shipping
We currently do not offer international shipping.
If international shipping becomes available in the future, we will update this Shipping Policy and other applicable store policies as necessary.
Policy Changes
We may update this Shipping Policy from time to time to reflect changes to our shipping methods, carriers, fulfillment practices, geographic availability, or other business requirements.
The most current version will be posted on our website with an updated “Last updated” date.
Contact Us
If you have questions about shipping or an existing order, please contact:
Zytoona Tree Wellness
Operated by Zytoona Tree LLC
Customer Support: support@zytoonatree.com